In the IT world, challenges always exist, whether we can currently identify the challenge or not, one will always arise. Rest assured, when an IT challenge becomes apparent, there is also usually a solution in existence. Often enough it’s the problem solving techniques that reach the end of the challenge, and delineates the solution.
One major challenge in the IT world is effective processes for IT Service and Asset Management (ITSAM). IT specialists will agree that ITSAM can be the difference of success and failure in the longevity of any organization. IT specialists also contend to the fact that they need to be equipped with the best tools and knowledge for solving these impending issues. Sorry to say, these issues won’t solve themselves, but careful preparation can lead to prevention. However, due to the vastness of IT software, not one solution fits all, which leads back to this notion of preparation. Some of you may be asking how to prepare for the worst by which I…
In a world where the industry standard is always changing and methods for these changes are conjointly working together, one can’t help but feel like they’re always falling behind the curve. Welcome to the world of Information Technology (IT), where changes typically come in 12 to 15 month increments and the last 10 years has been one of the greatest technology booms in the last century.
Over the last decade, IT businesses and users have seen innovations of all sorts of technologies such as the iPod, new Operating Systems, and massive changes in IT management. For example, as Microsoft Windows ends support for Windows XP this April, organizations will find themselves migrating and attempting to the stay ahead of IT to continue their business operations. At this point, you may be asking “How can I stay ahead of all these IT changes and learn about what challenges all these different technologies can solve?”
In a World Where IT is Always Changing, How Can we Keep Up?
When assessing the IT competency of organizations, many executives tend to believe their IT sectors are meeting their organizational objectives. The majority of executives believe that simply possessing an IT service is the key to reaching those objectives. This misconception could not be further from the truth, as a study found that less than half of the respondents rate their IT management processes as “excellent” or “good.”
Due to this low satisfaction, many IT moguls are frustrated with these results and wonder why their IT asset management system failed and so many people rated their process less then exceptional.
IT processes divide into two central components - IT Asset Management (ITAM) and IT Service Management (ITSM). ITAM deals with possessing the hardware and software of devices, and as most executives think it is enough for solving their IT challenges such as monitoring and managing assets in their organization. This is an important portion of the IT operations…
Every year, organizations assess their inefficiencies and find outstanding problems from the previous year as well as determine where there is room for improvement in the next year. As 2013 has recently passed, many organizations have reviewed their previous glitches and find that their IT Service Management (ITSM) processes need to be improved.
The advancements of technologies have created opportunities for improving ITSM and more importantly finding the right ITSM solution to fit every need. The emergence of multiple types of ITSM solutions such as software as a service (SaaS) and cloud infrastructure (IaaS) have proven that there is no single solution for every company. Every organization has different goals and each one typically requires a different solution.
Check out this video to see how BMC Software, a worldwide leader in ITSM, enables organizations of all sizes in all industries to find the right ITSM solution!
ITSM specialists look at 4 key factors when determining…
If you are an IT government contractor – this is for you! Cloud Service Providers (CSPs) are required to be FedRAMP certified by June 2014. Current deployments of cloud-based services in use by Federal agencies must be compliant with FedRAMP guidelines by June 2014. Commercial providers that offered cloud-based services to the Federal government or in the acquisition process prior to June 5, 2012, must have a FedRAMP P-ATO. Government agencies have to move one system to a cloud provider within 12 months of project start, and two more systems within 18 months of launch, by the end of 2015.
FedRAMP is the federal security authorization process for CSPs which standardizes the cloud risk assessment process for every Federal agency. There are currently only nine authorized CSPs, but that number is expected to grow as the deadline approaches. In March of 2012 the Office of Management and Budget (OMB) initiated PortfolioStat, which authorized OMB to monitor Federal agencies IT…
Expiring government contracts are a great way for government contractors to compete for government business. These are viable opportunities that are currently being funded. When reviewing an expiring contract, make sure to review and understand six specific contract areas:
1. The current contract’s duty and responsibility 2. Any specific task order details 3. The Contract’s value and burn rate 4. Any special or specific modifications made during the current contract period 5. Area(s) of performance and specific funding office 6. Any relevant contracting officer’s name and contract information
Once you understand all the relevant contract details, and know the contracts you want to go after, you need to make sure the contract is going out for bid again, because the contract requirements may no longer be needed or could have changed drastically. When speaking with the contracting officer, the discussion should focus on current issues that the agency is having with the contract, and how…