Improved Communication and Collaboration Helps Fulfill Agency’s Mission to Better Serve the Public
June 19, 2012, Palo Alto, California—Socialtext, the most secure enterprise social software provider, today announced that the company has implemented its software-as-a-service (SaaS) platform at the U.S. Department of Housing and Urban Development (HUD). Socialtext will provide more than 8,000 HUD employees with a secure arena for internal social collaboration and communication, enabling a social layer that has and will continue to break down knowledge silos throughout the entire agency.
In 2011, HUD took on the task of improving internal communications and collaboration to enhance employee satisfaction and improve work processes. After concluding an extensive trial period, HUD determined that Socialtext’s enterprise social networking platform could provide long-term benefits to employees, thus supporting the agency’s larger mission of serving the public. Built by Socialtext, “HUDConnect” is the agency’s secure, social intranet that has successfully created greater connectedness amongst HUD employees and their nationwide field offices. The implementation of HUDConnect has resulted in a more satisfied work environment amongst HUD employees through a better streamlined communication flow.
“Socialtext is devoted to providing an unrivaled social capability to our clients, offering the tools matched with highest level of security for a government agency of this scale and importance,” said Eugene Lee, CEO of Socialtext. “Prior to deploying Socialtext, the agency found it difficult to communicate securely and effectively within the office, let alone nationwide. Now, HUD employees are using our social collaboration platform to bridge the gap between field offices around the country, solving problems and collaborating in real-time, regardless of their location. Socialtext not only allows for more productive teams to be created, but also makes the collaboration process streamlined, allowing HUD to make the most of its resources.”
HUD is leveraging Socialtext's secure SaaS offering within HUD's private cloud for scale, backup and restore functionality. HUDConnect has resulted in significant returns for the organization, providing employees with a dependable resource for sharing knowledge, expertise, ideas and information. Additionally, HUD employees now have increased visibility of project plans available over the network, which prevents duplicate endeavors of the same project. Employees headquartered in Washington D.C. are using Socialtext to easily share information with colleagues in satellite offices around the country, as well as gather input on various projects and viewpoints. Utilizing Socialtext, HUD has increased overall employee efficiency, saving both time and tax dollars in the process.
In Gartner’s October 2011 ‘How to Optimize Government Costs in the New Normal: Nine Opportunities for Federal IT’, authored by Research Vice President Rishi Sood, one of the key findings highlighted states, “Although collaboration and self-service are just getting started in government, they offer perhaps the biggest opportunities for government productivity improvement in the long term.”
Socialtext offers social software that provides a place for employees to get work done with others, facilitating better communication, collaboration on internal projects and connecting to information necessary to be more effective in the workplace. For more information about Socialtext, visit us at http://www.socialtext.com, on Facebook at https://www.facebook.com/socialtext or follow us on Twitter at @Socialtext.
Established in 2002, Socialtext, a Bedford Funding portfolio company, was the first company to deliver social software to businesses. By unlocking knowledge, expertise, ideas and data, Socialtext eliminates information silos across the enterprise to drive superior business performance. Socialtext's enterprise social networking products — including microblogging, blogs, wikis, profiles and social spreadsheets — provide simpler ways for employees to share vital information and work together in real-time. Delivered in a variety of hosted cloud services, as well as on-site appliances, enterprise customers are provided with flexible deployment options that meet their security requirements. Built on a flexible, web-oriented architecture, Socialtext integrates with virtually any traditional system of record, such as CRM and ERP, enabling companies to discuss, collaborate, and take action on key business processes. More than 6,500 businesses worldwide have accelerated their business performance with Socialtext, including Getty Images, Symantec, Meredith Corporation, NYU Stern, OSIsoft, and Epitaph Records. To learn more, visit http://www.socialtext.com.